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Remote service · video, helmets, drones

Alter-Ego: your eyes and hands in China

Not every visit justifies a flight. With live video, a connected helmet and a drone, we walk the plant for you, in real time, and you decide while the problem is still open.

Live sessions from the plant, in your time zone.

What a remote session can and cannot do

A video call cannot replace a dimensional measurement on a CMM. It can show you the machine that is supposed to be running your order, the stock of raw material, the condition of the die and the expression of the quality manager when you ask about the third shipment.

Used well, it shortens decisions from weeks to hours: approve a rework, stop a shipment, accept a sample.

  • Plant walk with live video and a bilingual engineer
  • Smart helmet for close-up inspection of dies, welds and surfaces
  • Drone survey for roofs, yards and large equipment
  • Remote witness of tests: pressure, functional, leak
  • Remote maintenance support with the OEM technician
  • Recorded session and written summary afterwards

How it works

Booked, scripted, recorded.

01

Brief

What you need to see, what decision it supports, who joins from your side.

02

Setup

Time slot agreed with the plant, connectivity checked, documents and drawings shared in advance.

03

Session

Live walk with our engineer on site, translation, close-ups and questions answered in real time.

04

Follow-up

Recording, photo set and a written note of what was seen and what was decided.

When it pays

Sample approval

See the first part and the fixture before you sign off the sample report.

Quality inspections

Pre-order verification

Confirm that the plant, the machines and the stock exist before paying a deposit.

Supplier audits

Problem escalation

When a defect claim is open and a flight is too slow.

Escalate a claim

Routine follow-up

Monthly check on a running programme without travelling every month.

Set a monthly check

The equipment behind it

Fibre connectivity at the plant where available, multi-site video conferencing, a helmet camera for hands-free close-ups, and drones with 4K stabilised video for areas that are difficult or unsafe to reach.

Sessions are run by our team in Ningbo, with Italian coordination for the language and the technical reading of what appears on screen.

Remote inspection with a connected helmet in a Chinese plant
Hands-free close-ups where the detail matters.

When we still recommend travelling

First article of a complex part, a new supplier with a significant order, a negotiation that decides the price of the programme: these deserve a person in the room. Remote is a tool to reduce the number of trips, not to eliminate presence.

We tell you which is which before booking.

Questions about remote inspections

Is the connection reliable?

In most industrial areas of Zhejiang and Jiangsu, yes. Where the plant connection is weak we use a mobile router or record the session and review it with you the same day.

Can you translate during the session?

Yes, Italian, English and Chinese, with the engineer on site and a coordinator online.

Do you record the sessions?

On request, and with the supplier's agreement. The recording is shared with you and stored for the duration of the project.

Can a drone fly inside a plant?

Rarely: indoor flights need authorisation and space. Drones are used outdoors — roofs, yards, silos, large equipment — and indoors we use the helmet camera.

How is it priced?

As a session fee plus travel time for the engineer, quoted before booking. Cheaper than a flight, more expensive than a phone call.

Bring the plant to your desk.

Describe your product, your volumes and where you produce today. We reply within 24 hours.

Request a free feasibility review
Write via the contact form →
+86 1881 5299 660
宁波贝琳达进出口有限公司
Room 426, Building 3, No. 2 XinJian Road, Beilun District, Ningbo, Zhejiang