Which intervention suits the customer’s needs?
If the supplier has always delivered good quality results, the Passive action in one or more internal variants is sufficient to guarantee the customer protection from gross defects.
The second operating method, Reflective, is more suitable for products in which the company has sufficient confidence in the supplier but prefers to be aware of the operating conditions and be able to interfere with the supplier in order to improve the less performing aspects.
The Active intervention option guarantees long-term operational peace of mind. Quality levels are obtained, often better than those obtained at headquarters.
The application of multiple control points implies imperceptible costs on large volumes, and when the entire production line of the supplier is adapted to the methodologies of our competence, often corresponding to those in use at the customer, results can be guaranteed, with improved and stabilized qualitative performance of the customer’s suppliers.
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